Return process If you would like to return something at a ParcelShop, go straight to step 2. To register for home pick-up, or if you would simply like to have an overview of the order process, start with step 1. 1. Log into your customer account Log into your account, go to ‘Return Item’, click on ‘Return your products now’ and select the items you wish to return. At this stage you can schedule a home pick-up or choose your nearest Hermes ParcelShop. **After choosing the items you want to send back you can generate an extra return label at the end of the online return process. If you don’t have access to a printer you can request to have a return label sent to you by post. This can take up to seven days. 2. Pack the box Simply stick the return label that you received with your order to the top of the parcel, making sure to cover the delivery label. 3. Return it Head to your nearest Hermes ParcelShop (this can be any UK-wide Hermes ParcelShop) or simply wait at home for the courier to come and collect it on the prearranged day you have chosen. You can find your nearest Hermes ParcelShop here. 4. Refund Once we have received your returned items, your refund will be processed immediately. As a rule it takes up to 48 hours to appear on your card statement. In extremely rare cases it can take up to 14 days. If you paid by debit or credit card, the money will be refunded to the bank account linked with the card. If you used PayPal, your refund will appear on your PayPal account.